Support

Technical Support Department
Monday-Friday
8:00 a.m. – 4:30 p.m. PST
support@esha.com
800-659-3742 ext. 4
503-585-6242 ext. 4
Live Support

Knowledge Base
Visit the Knowledge Base to find a collection of articles and technical documents.

Patches and Release Notes
Go here to view release notes and download any product fixes or patches that we have released.

Manuals
Go here to view the program manuals.

 

Online Tutorials
This is a list of online tutorials and product demos that we feel are the most common tasks performed within our programs.


Training
Formal training is available in a few cities throughout the year or you can schedule on-site trainings. Visit the Training page for more information.

Priority Support

With ESHA’s Priority Support program, you get the most from your software investment. This excellent value includes free access to technical support, customer service, database research, dietitians, and others knowledgeable about the work that you do.

Priority Support Benefits
Quality service and financial value are just two of the reasons that enrollment in ESHA’s Priority Support program far exceed industry averages. To enroll, contact us today and start enjoying the benefits of Priority Support!

Free Program Updates
Our software developers and research team work full-time to enhance our programs and databases. Priority Support members receive updates automatically and free of charge. In the interim, minor updates can be downloaded via ESHA’s Knowledge Base.

Skilled Program Technicians Available Weekdays
Whether it’s a quick question or an in-depth situation, Priority Support subscribers receive unlimited technical assistance Monday through Friday toll free, or through online Live Chat.

Additional Databases
Program users also have access to additional Recipe and Ingredient Databases.

 

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