Support

Knowledge Base
Visit the Knowledge Base to find a collection of articles and technical documents.


Online Tutorials
This is a list of online tutorials and product demos that we feel are the most common tasks performed within our programs.


Manuals
Go here to view the program manuals.


Patches and Release Notes
Go here to view release notes and download any product fixes or patches that we have released.


Training
Formal training is available in a few cities throughout the year or you can schedule an on-site training. Visit the training page for more information.


Technical Support Department
Monday-Friday
8:00 a.m. – 4:30 p.m. PST
Contact Support
support@esha.com

Priority Support

With ESHA’s Priority Support program, you get the most from your software investment. This excellent value includes free access to technical support, customer service, database research, dietitians, and others knowledgeable about the work that you do.

Priority Support Benefits

Quality service and financial value are just two of the reasons that enrollment in ESHA’s Priority Support program far exceeds industry averages. To enroll, contact us today and start enjoying the benefits of Priority Support!

Free Program Updates

Our software developers and research team work full-time to enhance our programs and databases. Priority Support members receive all program patches and updates automatically and free of charge. In the interim, minor updates can be downloaded via ESHA's Knowledge Base.

Consulting Services Discount

ESHA customers that are current with Priority Support receive a 20% discount on all ESHA Consulting Services, including label development, custom SQL scripting, custom report generation, regulatory guidance and more.

Skilled Program Technicians

Whether it’s a quick question or an in-depth situation, Priority Support subscribers receive unlimited technical assistance Monday-Friday by phone, email, or through online Live Chat.

Additional Databases

Program users also have access to additional Recipe and Ingredient Databases.



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