Have questions about purchasing Trustwell’s Food Processor software? You’re in the right place. Below, you’ll find answers to common questions about payment options, quotes, invoices, subscription management, and vendor setup.
Find quick answers to common questions about buying Trustwell’s Food Processor software, including payment, quotes, invoices, tax-exempt purchases, and subscription management.
FastSpring, our authorized reseller, accepts all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. We do not accept checks.
Quotes are provided through FastSpring. On eligible product pages, you will see a “Request a Quote” option during checkout. If you need additional help, please contact FastSpring Support at support@fastspring.com.
If you need documentation of current pricing, you can generate a formal quote during checkout using FastSpring’s “Request a Quote” option. This creates an official PDF quote that can be shared internally or used for purchase approvals. Once approved, the quote can be converted into an order directly through the Trustwell FastSpring Account Portal.
In FastSpring, invoices and receipts are the same thing. After your order is completed, you will automatically receive an email with your invoice (receipt). That email also includes a link where you can view or download it at any time. If you cannot locate it, please contact FastSpring Support at support@fastspring.com and they can resend it for you.
Yes. FastSpring supports tax-exempt purchases. You can apply your exemption directly in the FastSpring cart. If you experience issues before completing your order, please contact support@fastspring.com for assistance. If you have already completed your purchase, FastSpring can reimburse you once you provide the required documentation.
You can manage subscriptions, update payment methods, and view billing history through the Trustwell FastSpring Account Portal: trustwell.onfastspring.com/account/.
Since FastSpring is the seller of record, your organization will need to set up FastSpring as a vendor. FastSpring provides all required documentation (such as W-9, banking details, tax IDs, and compliance certifications). For help, contact FastSpring Support at support@fastspring.com.
FastSpring’s Trust Center is a security and compliance portal (powered by SafeBase) that provides access to documentation such as PCI DSS, GDPR, CCPA, SOC 2, and SOC 3 reports, along with security FAQs. If needed, reach out to FastSpring support for additional documentation at support@fastspring.com.