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| When viewing a report or setting my User Defined Nutrients, many nutrients are missing. |
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The set of selected nutrients are stored in the program's .ini file. This particular symptom may be caused by one of two things: (a) the ini file is damaged; (b) the database file housing nutrient names is damaged. To address this, let's start with the first:
(a) Damaged .ini file:
- Close your ESHA software.
- Click Start/Run. In Open, type 'genesis.ini' or 'foodpro.ini', depending on which ESHA software program you have. Do not include the quotes.
- In the .ini file find the Basic= line.
- Select this whole line.
- Continue highlighting down through (and including) Other=. (In total, about 9 lines).
- Delete all 9 lines.
- Save and close the .ini file.
- Start your ESHA Software in the same manner you normally do.
- Try the Nutrients to View now--you should see the full list.
(b) Damaged database file: If the above does not address the problem, the physical esha__ database file that houses the nutrients is damaged. To repair, you will need to contact us for a replacement file.
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